HANDMADE BIZ CLUB
TOOLS + RESOURCES + SUPPORT FOR HANDMADE BUSINESS OWNERS
The Service Whisperer Files:
Your FREE Copy/Paste Reply Kit
for Stress-Free
Customer Support Convos
PLUS
Swipe my secret weapon for times when the thing
will just not arrive in time and there’s
no getting around it.
I'll also send you tips and offers to help you to run your handmade business. You can unsubscribe at any time.
Does your hair prick up when you see
that ‘HELP REQUEST’ label on a new convo
in your Etsy Inbox?
Uh oh! Someone’s
got an issue!!
You know you’re now going to spend the next 2 hours trying to craft the perfect response to this customer service snag that has popped up, you’ll write and rewrite it a hundred and eleventy times because replying to unhappy customers puts you on edge.
Relax, let me help you with some copy/paste templates for the most common customer service enquiries in my handmade in box. If I get these all the time, I’m guessing that you do too
Pop your email address below and I’ll send you my
✦FREE copy/paste templates
For the most common customer service queries for handmade business owners
✦ PLUS my FREE SECRET WEAPON that has never failed to placate a customer when their order just won’t arrive in time.
I'll also send you tips and offers to help you to run your handmade business. You can unsubscribe at any time.
Hey, I'm MICHAELA
a HANDMADE Business OWNER like you!
My customers often comment on the excellent customer service they receive when they buy from me.
It’s important to me that my customers have a great experience but that I also hold my own boundaries and policies where needed. The customer isn’t always right after all but sensitive handling can turn a 3 star review in to a repeat buyer.
The Service Whisperer Files are taken from actual convos in my own business. Honestly, sometimes customers even apologise to me for being ratty in the first place!!! I’ve put them all in to a simple google doc for you so you can easily edit and reply to your customers quickly without overthinking!
I have thousands of 5 star reviews across all of my platforms.
This is what some of the customers from my handmade shops say.
“Amazing service and quality - really happy Thanks so much”
“My second order, the likelihood of a third is incredibly high”
“Great quality, quick delivery, seller was so helpful and kind”
Get the
SERVICE WHISPERER FILES NOW
PLUS
My secret weapon
for when their order simply won’t arrive in time.
I'll also send you tips and offers to help you to run your handmade business. You can unsubscribe at any time.